Privacy Policy

Effective date: October 16, 2026

Vera Tree Service is based in Altadena, California. License #1162599. This Privacy Policy explains what information we collect through our website and business communications, how we use it, and the choices available to you.

Information we collect

We collect information you provide and limited information about how you use this website.

Quote-form information: your name, phone number, email address, property address, the service requested, and the job details you include in the form.
Call information: if you call the phone number listed on our website, our phone service may record the calling number and the date, time, and duration of the call. Calls to our business line may be recorded with notice for quality and record-keeping.
Text-message information: if you communicate with us by text or opt in through the quote form, we receive your phone number and the content of the messages exchanged.
Website analytics: Google Analytics collects information such as pages visited, links and page actions, device and browser information, referring pages, and approximate location based on internet connection information.

How we use information

We use the information described above to:

review and respond to quote requests;
provide quotes and services and schedule work;
communicate with you about an estimate, job, appointment, or service;
maintain business records related to our communications and work; and
understand how visitors use the website and improve the website.

We do not use the information for other purposes.

Text messages (SMS)

The quote form includes an optional SMS consent checkbox that is unchecked by default. If you check that box, you agree that Vera Tree Service may send service-related text messages to the phone number you provided, such as messages about your quote, scheduling, and work. Message and data rates may apply. You may opt out at any time by replying STOP.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

How we share information

We do not sell personal information. We share information only with service providers that help us operate the business, such as website hosting, analytics, and phone-service providers, so they can provide their services to us. Those providers handle information under their own privacy terms.

Cookies and analytics

We use Google Analytics cookies to understand website usage, including which pages are visited and how visitors reach the site. We do not use advertising or remarketing cookies on this website.

You can block or delete cookies in your browser settings. Blocking cookies may affect how website usage is measured, but it will not prevent you from viewing the website or contacting us through the quote form.

California residents may request access to the personal information we have about them and may request that we delete their personal information. To make a request, contact us through the website quote form or by calling the phone number listed on our website. Please describe your request so we can respond appropriately.

We do not sell personal information, and we do not share personal information for cross-context behavioral advertising. If you have a question about this statement or want to submit a related request, use the contact methods above.

Your choices

You can block analytics cookies through your browser settings.
You can opt out of service-related text messages by replying STOP.
You can contact us through the website quote form or by phone to ask about, access, or request deletion of your personal information.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update its effective date.

Contact us

For privacy questions or requests, contact Vera Tree Service through the website quote form or by calling the phone number listed on our website.